Thursday 29th Sep 2016 - Logistics Manager

Royal Mail unveils parts distribution service

Royal Mail is launching an overnight parts distribution service, following a year-long pilot with white goods manufacturer Indesit Company.

The service is based on a specialist network which delivers parts to field service engineers at their homes, business or vehicle (in-boot) by 8am, with real-time tracking, a return service through the same network and dedicated helpdesk.

Royal Mail initially developed the network for Indesit which delivers half a million items a year to its 1,000 field-based engineers who service some 1.8 million customers, but the service is now being extended to other companies.

The facility is the latest addition to Royal Mail’s logistics and distribution products and services, which also includes warehousing and sameday deliveries.

Simon Lill of Indesit Company said: “Royal Mail’s urgent parts solution has delivered real value to our business by enabling us to improve efficiency and customer service as well as reducing costs through improved stock management.”

Sam Mellon, managing director of Specialist Services at Royal Mail, added: “Given the scale and size of their operation and the importance of delivering parts on time, Indesit Company presented a demanding challenge… We are now extending the service to other companies with a network of engineers or field workers who need items urgently.”