Saturday 22nd Oct 2016 - Logistics Manager

Demand for out of hours parcel service rising

Collect+ says people are increasingly using its service to send and receive parcels outside working hours.

It reports a 19 per cent increase in parcels being sent and received outside normal business hours in May 2011, compared to October 2010. Some 41 per cent of traqnsactions take place when post offices are closed.

Collect+ operates through a network of 3,900 corner shops. Chief executive Mark Lewis, CEO said: “The way we shop has fundamentally changed, with people now expecting to be able to access their favourite store online whenever they like. It logically follows that consumers also need to be able to collect items and return deliveries outside the old-fashioned nine to five trading day. Our customer insight on the service supports this, with many shoppers coming to us for the choice and convenience that the Post Office sadly lacks.”