Sunday 25th Sep 2016 - Logistics Manager

Bybox bespoke service for Crown

ByBox has developed a bespoke inbound Europe service to transport parts for forklift manufacturer Crown, whose European European parts centre is in Munich.

Crown wanted the assurance that parts would reach its UK customers on time. ByBox delivers overnight, pre-8am, to a national network of more than 18,000 drop boxes at 1,400 locations in the UK, ready for an engineer to collect before the start of the day’s work. The service runs 365 days a year, with a 99.77 per cent pre 8am delivery success rate.

ByBox collects components from Crown’s parts centre in Munich, transports them to Frankfurt, then flies them into Birmingham, UK, for onward delivery to ByBox’ central hub in Coventry.

Once sorted, parts are then delivered overnight to Lock Boxes which ByBox has installed on Crown’s own customer sites so that engineers can pick up the parts with the utmost convenience. Engineers are sent a text message when the items are ready to collect and use a unique key to gain access to the secure locker.

“ByBox has been able to provide Crown with a daily pre 8am next day delivery from our European parts centre to all Crown engineers and customers with ByBox locations in the UK. The whole project was delivered on time, within cost and most importantly without any disruption to Crown’s customers,” said Mike Knowles, UK operations director of Crown.