Monday 24th Oct 2016 - Logistics Manager

John Lewis in deal with CollectPlus

John Lewis has chosen CollectPlus to extend its returns and collections services.

The retailer will give its customers the choice to return online purchases of clothes, shoes and fashion accessories for free via a network of more than 5,000 local convenience stores, newsagents and petrol stations.

Customers will be able to return items at a time and place that suits them best, with all stores open early until late, seven days a week.

“Orders using Click & Collect have nearly doubled over the past year, and accounted for an impressive 35 per cent of online sales over the Christmas period, so we know that customers are looking for ever-more convenient ways of shopping with us, said Karen Dracou, head of omnichannel development at John Lewis.

“By partnering with CollectPlus, we can extend our existing reach of collection points to a wider geographical base, providing an even more convenient way for our customers to shop.”

From early autumn 2013, the two companies’ relationship will expand as John Lewis will trial CollectPlus’ Click&Collect+ service.

The Click&Collect+ service will be trialled in Scotland, Northern Ireland and parts of South-West England.

CollectPlus is a joint venture between parcel carrier Yodel and PayPoint, the cash payment network. Neil Ashworth, formerly of Tesco Direct, recently became chief executive replacing Mark Lewis who joins the John Lewis Partnership as online director on 4th March.