Friday 30th Sep 2016 - Logistics Manager

River Island extends delivery contract with Yodel

Fashion retailer River Island has awarded a three year contract extension to Yodel for its UK deliveries.

Yodel recently agreed to accept later deliveries into their sort centre meaning the retailer can now take orders up until 9pm and still offer delivery within 24 hours.

River Island utilises Yodel’s 24, 48 and 72hr services as well as its proactive SMS and email alerts.

River Island will also continue to use CollectPlus, Yodel’s joint venture with PayPoint, to allow consumers to collect and return and orders via their local convenience store, newsagent or petrol station.

Arif Ahmed, logistics director at River Island, said: “We have been working with Yodel for six years, and have been impressed with the partnership approach, service innovation and focus on customer service that they provide.

“For us, it is important to enable our customers to order late into the evening and receive their goods in time for an event the very next day.

“Yodel’s agreement to accept later deliveries into their sort centre means that we can now take orders up until 9pm and still offer delivery within 24 hours.”