Monday 24th Oct 2016 - Logistics Manager

Hermes launches improved returns service

Hermes has launched a new returns service in response to increasing customer demand.

Its 3 Click Returns Service allows users to organize returns online, and select between Hermes’ three-day courier delivery of two-day myHermes ParcelShop drop-off, which includes end-to-end tracking.

Carole Woodhead, Hermes’ CEO, said: “We recognise that the delivery element of the home shopping experience is key as it is a reflection of the retail brand, so innovation and quality of service continue to be our key drivers moving forward.”

The consumer delivery firm, which has handled 69m returns, processed its one-billionth parcel since 2007 earlier this month.