Saturday - 20 September 2014

You can please customers and cut costs, says Tesco returns chief

OmniChannel LogoProviding a returns policy that pleases customers needn't run counter to the necessity to cut costs, Ian Towell, head of general merchandise multi-channel returns at Tesco, told delegates at the OmniChannel Conference yesterday...


Breaking News

M&S extends Bradford contract with Norbert
Marks & Spencer has renewed its contract for the management of its ambient food operation at its Bradford distribution centre with Norbert Dentressangle for a further five years, increasing the partnership to include delivery of a major automation...

Industry welcomes Scottish vote
Following the referendum in which the Scottish public, by a ten per cent majority, voted to remain part of the union, a number of industry organisations have spoken out in support of the decision. ...

ColArt picks Carousel for e-commerce
ColArt, the artists materials supplier, has chosen Carousel to manage the fulfilment of e-commerce orders as part of the launch of its new Winsor & Newton web site. ...

Flexi's next generation on show at Logistics Link North
Flexi Narrow Aisle will be showing the next generation of models in its Flexi range of articulated forklift trucks at Logistics Link North next month ...

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Features

Retail logistics: the omni-challenge
Retail is going omni-channel and meeting the supply chain needs of this new environment is a major challenge. The issues will be put under the microscope at the Omni-Channel Conference in September...

Talking texts
The ubiquity of the smartphone and the rapid development of omni-channel retail has put mobile communications back into the limelight, but the uses for mobile and text communications goes far beyond the final mile...

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Case Studies

50pc productivity boost for whisky specialist
Whisky specialist Gordon & MacPhail, reckons that the implementation of BCP’s Accord Voice WMS at its warehouse operation in Elgin, Scotland is delivering productivity increases of 50 per cent...

Aspray24 goes live with Access
Aspray24, the national 24-hour logistics firm, has gone live with warehouse management system Access Delta from Access Group...

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Viewpoint

Cost pressures mount on grocery supply chains
Anyone who has seen one of Asda’s television advertisements comparing its prices to Tesco’s can hardly fail to realise there is a price war going on in the grocery market. ...

Minding the apprentice gap
Apprenticeship Week took place at the beginning of March to promote the usefulness of apprenticeships in delivering new recruits into industry...

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