DX is celebrating its 40th anniversary years in business. It was founded by Pauline Lyle-Smith who had experienced the benefits of a document exchange in Australia, and the 1971 postal strikes drew attention to a demand in London.
She developed the idea of a London-based exchange and found a partnership with Henry Seymour. On 15th September 1975, the DX had just two customers: it and its accountants based in a small office off Chancery Lane. On 17th December that same year, a sole practitioner became the first legal professional to embrace the system.
Lyle-Smith said: “As soon as I came to the UK from Australia, I realised the legal profession had no secure document exchange, and it became my dream to establish the DX. I was bowled over by how rapidly the legal profession signed up to the DX, and how we have since developed.”
DX quickly became the preferred document delivery service for the legal sector and broadened its horizons to all forms of secure delivery for both businesses and consumers, email encryption for the legal sector and specialist courier services.
The company joined the AIM stock market in February 2014 and now has sales of some £300m per annum.
CEO Petar Cvetkovic said: “The market has changed immeasurably since the inception of the Document Exchange and it is still a very important part of our portfolio of services. DX still maintains strong relationships in our traditional markets of the legal, financial and public sectors while targeting key growth areas such as retail, health and pharmaceuticals all of which is supported by our focus on great service to our customers. Our mission and promise to our customers is ‘Delivered Exactly’ which I and the team strive for every day. We are now looking towards the next 40 years, and the demands of businesses and consumers alike.”