Hermes is to install Cognito iQ Mobile across its UK network in a 20,000-licence deal – one of the biggest electronic ePOD operations in Europe.
Cognito will use information provided by geo-fencing technology to confirm to Hermes and its clients where and when parcels are delivered. The software also enables Hermes to retain images, taken using the camera, on the new hand held devices.
“We aspire to achieve 100 per cent first time delivery success and this new technology will assist us to reach this goal,” said Carole Woodhead CEO of Hermes. “Our focus is on providing an outstanding delivery experience, so we have invested in the software to increase the choice and convenience to our clients.
“The Cognito iQ partnership gives us the flexibility we require, will allow us to enable navigation routing and become the first company in the market to offer time window deliveries to customers for standard parcels.”
Cognito’s Operational Performance Management will be combined with Hermes’ parcel tracking to generate real-time delivery information. It will enable the early identification of issues at regional, round or courier level.
Laurent Othacéhé, CEO of Cognito iQ, said: “Working with Cognito iQ, Hermes is well-placed to optimise its service and systemically drive continual performance improvement, while giving customers the preferences they want, the couriers the experience and technology they require, and delivering innovation for Hermes overall.”