Pass My Parcel, owned by Smith News, has partnered with global returns provider ReBOUND for online returns.
Customers will now have more choice when they return items and are able to fill in their order details online before dropping the parcel at a local shop.
“At Pass My Parcel we’re always looking for new and exciting ways to offer our customers the latest in delivery innovation,” said Freda Cronk, head of marketing at Pass My Parcel. “We have a unique proposition in the sector and by working with ReBOUND, we are giving people the choice of returning items to shops in a number of different ways.
“This will help make the process more convenient, simple and in tune with customers’ busy lifestyles.
“Online sales are booming, but the marketplace is so competitive that retailers cannot afford to lag behind. Those who don’t offer free returns, or who restrict customers to one return method, will soon find they lose out to their rivals in this multi-channel world.“