The Hong Kong branch of Zuellig Pharma, Asian healthcare services provider, will be using Blackbay’s Delivery Connect software to fulfill ‘increasing customer demand for real-time tracking.’
Delivery Connect is multilingual, and enables drivers to scan individual customer details as they are loaded. Items are then scanned at every stage of the process.
“Due to our experience and expertise, Zuellig’s distribution solutions have become an integral part of Hong Kong and Macau healthcare. We take that responsibility very seriously,” said Andi Umbricht, chief operating officer, Zuellig Pharma Hong Kong. “The healthcare market in Asia moves fast and we continuously innovate and expand our solutions to help healthcare innovators build stronger and longer lasting connections to their customers and patients. Delivery Connect is helping us to do this.”
Nigel Doust, CEO of Blackbay’s said:
“We are continuing to work with Zuellig to determine how best its operation team can further enhance the existing Delivery Connect solution by implementing our Business Intelligence and Reporting capabilities. This will give Zuellig a real competitive advantage by offering new delivery services which build on the levels of visibility and tracking capabilities we have all become to expect in the B2C market, and which B2B customers now demand.”