Sunday 24th Mar 2019 - Logistics Manager Magazine

Voice system for Superdrug

Zetes has completed the implementation of its voice logistics system “3i Voice” for the distribution warehouse of Superdrug and Savers stores, both UK subsidiaries of AS Watson.

Watson has already equipped 270 order pickers in the Netherlands, Poland and the UK with Zetes 3i Voice working simultaneously. The company is considering further implementations in Europe and even Asia.

Covering more than 750,000 sq ft, Watson’s warehouse in Dunstable is the main distribution centre for all the items sold in Superdrug and Savers stores.

Zetes’ 3i Voice system enables the company to streamline its picking and logistics operations through the integration of wireless voice recognition technologies with its existing warehouse management system.

The contract is the biggest single site voice-based system secured by Zetes UK to date. The project in Dunstable follows a number of auto-ID projects Zetes has implemented for Watson.

About three years ago, AS Watson engaged Zetes to develop and implement a “Retail Store Inventory Management System” in all of its European shops.

Zetes developed a system based on a wireless handheld terminal enabling work in 16 different countries, including some of Watson’s retail-chains in Asia Pacific. Store employees of Watson use the terminal for all sorts of logistics in-store activity, like receiving or sending of goods, checking stocks or label printing. After seven months, AS Watson has achieved a full return on this investment, based on a productivity gain and a reduction of error margins.

l Zetes recently implemented 3i Voice with a direct integration with SAP LES in less than three months between decision and go-live. This implementation was finalised mid-June for a chilled warehouse of Strauss Group in Israel (Petach-Tikva).

Earlier this year, Zetes announced the development of the 3iV Adaptor for SAP, allowing SAP’s LES module to directly connect to Zetes’ 3iV Voice system. Zetes made this enhancement in view of a growing interest for logistics’ voice applications within the SAP community.