Monday 21st Oct 2019 - Logistics Manager Magazine

Viewing all Penelope Ody articles

Good news (at least for shoppers) at Christmas

Unlike Christmas 2014, last year’s festivities were not followed by endless news stories about failed deliveries – but that doesn’t necessarily equate with problem-free orders or increased profits.

Who’s afraid of Black Friday now?

Black Friday 2014 will haunt UK retailers and their logistics partners alike for many years to come. Consumers brawling in the aisles for discounted goods, trailer loads of parcels for home delivery left standing because capacity had been under-estimated, and worst of all, lots and lots of very unhappy customers.

Time for a reality check

As online sales continue to grow so may retail losses on each order. Big data and a change in consumer attitudes to the services they want might just ease the pressure on carriers.

Boom or bust?

With the summer sales out of the way, retailers used to start turning their attention to the Christmas peak – or they did until the arrival of ‘Black Friday’.

Automating tomorrow’s deliveries

Drones, driverless vehicles, robots, underground tunnels… futuristic delivery options are proliferating, but will they ever replace the ‘man with a van’?

Managing the merry-go-round

As online sales soar so do returns, with three or four items in every ten sold heading back to the shelves – at what cost?

For ‘boom’ read ‘backlog’

With the IMRG calculating that shoppers now spend £1in every £4 online, demand for delivery services continues to grow. Can the industry cope with promotional peaks?

Facing up to the challenge of change

Retailing has always been a dynamic industry but today’s changing consumers are causing many retailers to reassess fundamental strategy and approach. Penelope Ody examines the issues.

Meeting customer expectations

The mince pies and Christmas cards may have been in the shops since September but with consumers now in serious shopping mode will retailers and carriers actually be able to deliver what they want?  Penelope Ody examines the issues.

Preparing for peak problems

Click and collect is booming – but with limited resources and the need for new IT tools to support operations how will retailers cope with the Christmas rush? Ask many parcel carriers about their current greatest growth areas and the odds are a great many of them will mention click and collect: a raft of […]