Online transactions, heading for 40-50 per cent of total sales in many sectors, are driving major transformation of retail supply chains – as well as significant changes to workforce and task management systems. As Tony Stockil, CEO of consultants, Javelin Group, said in his presentation at last month’s Retail Business Technology Expo, retailers are […]
Online sales may be booming but so are the returns. With e-commerce now accounting for almost 20 per cent of UK non-food sales, reducing the returns rate – especially in the fashion sector – will be vital to maintain margins
Christmas is coming and the geese are getting fat – but will they be delivered on time? Or shall we see retailers taking matters into their own hands?
As retail channels proliferate and customers expect instant and accurate information about orders and availability, supply chain systems have moved into pole position enabling many of tomorrow’s ‘must-have’ attributes
As retail chains write down their store assets and high streets atrophy, home delivery becomes increasingly important in the over-all “cost to serve”. Is the model sustainable or will something have to change?