Sunday 26th May 2019 - Logistics Manager Magazine

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Does omni-channel need a new definition?

Ben Farrell, head of central operations and transport at John Lewis, asked delegates the question: Is it time to move on from the definition of omni-channel?, when he delivered the keynote address at the Omni-Channel Conference in London yesterday.

Omni-Channel Conference starts today

The Omni-Channel Conference starts today at the Grand Connaught Rooms in London. Senior figures from retail and beyond will gather for the annual two-day conference to discuss the issues key to the future of the industry.

How to handle returns

Conference chair Dr Jonathan Gorst, who is principal lecturer at Sheffield Hallam University, will focus on the issues of returns and how the use of a tool kit can improve this.

International growth on the agenda at Omni-Channel

The UK may be a leader in omni-channel retail, but ultimately the big growth will be international. Nick Fox, chief operating officer at the, will examine the cross border opportunities in European and the rest of the world including European, US, Mexico and Canadian.

Tackling returns at Sky

Vinesh Patel, operations manager – mobile at Sky will focus on the issue of returns when he speaks at the Omni-Channel Conference in September.