Thursday 21st Feb 2019 - Logistics Manager Magazine

Will you be walking away a winner?


Last year Nisa with DHL beat off stiff competition from the likes of Sky Deutschland, Unilever and Vodafone to be crowned winner of the European Supply Chain Excellence Award for training and professional development.

Nominations have opened, but do you have what it takes to walk away with a European Supply Chain Excellence Award? This year’s ceremony takes place at the London Hilton on Park Lane on 16th November.

The Nisa/DHL entry focused on driver training and highlighted the fact that the drivers are ambassadors for the business. The judges found that the training programme for creating safe and efficient deliveries, customers for life and personal relationships had led to a large cultural shift within the business. Within two months of the training being rolled out, the customer service and member support teams saw the number of driver complaints drop by 33 per cent. However, the number of emails from members praising drivers increased by 25 per cent. Can you beat that?

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