JD Williams, the home shopping retailer, has awarded a three-year contract to Nightfreight for the provision of a two-man home delivery service for direct supplier orders. Nightfreight was appointed by JD Williams after developing an innovative IT solution that would provide the retailer with total visibility and tracking of all orders from fifteen manufacturers via its own in-house customer service system.
Nightfreight will handle the collection and delivery of a range of items such as white goods, home electronics, furniture and upholstery.
Nightfreight’s IT system will provide visibility of all orders delivered direct to JD Williams’ customers from the manufacturer – particularly important for larger products requiring two-man home delivery with differing supply lead times.
Once a customer order is received by JD Williams, Nightfreight will automatically receive purchase details, which are held pending stock availability from the supplier. Each supplier will have access to the software, enabling labelling and despatch of products, so Nightfreight can liaise directly with the consumer to agree a suitable delivery date as soon as the purchased product becomes available.