Sunday 17th Feb 2019 - Logistics Manager Magazine

DHL uses PDA for test drives

Inside Track, part of DHL Supply Chain that provides automotive test drives, has implemented personal digital assistant technology to enhance customer experience.

The day before a scheduled test-drive, customers receive a reminder email of the vehicle’s expected delivery time. On the day, customers can track their vehicle online with the PDA’s real-time vehicle positioning, and an SMS alert is sent advising the end user of the vehicle’s imminent arrival.

During the vehicle’s inspection following the test-drive, schematics are displayed on the PDA, and any damage can be identified and annotated directly onscreen. The PDA’s inbuilt camera can verify any damage.