Postal service quality exceeds EU objectives

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The quality of mail service in Europe last year exceeded the European Union’s speed objective of 85 per cent of intra-EU mail delivery within three days of posting, and its reliability objective of 97 per cent within five days, according to the IPC UNEX measurement system in 2010 exceeded these objectives for the 13th consecutive year.

Herbert-Michael Zapf, president and chief executive officer of  IPC, said: “2010 was the 13th year in succession that the end-to-end performance for priority letter mail in Europe exceeded both the speed and reliability objectives, demonstrating the determination of the postal operators to maintain high quality services for customers.”

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