Nokia Siemens Networks has renewed a multi-year contract with Ceva Logistics to manage its global after sales and reverse logistics operations.
Under the contract Ceva will continue to manage Nokia’s global distribution and reverse logistics centre, handling approximately 1.4 million parts each year. Ceva manages full returns handling, milk runs to and from repair vendors, visual screening, management of the failure report centre and same day order processing.
The two companies have worked in co-operation since 2000, with additional volumes added in 2007 as a result of the merger between Nokia’s Networks business and Siemens carrier business.
Ceva has previously enhanced the efficiency of Nokia’s after sales operations by consolidating five warehouses into one 242,000 sq ft dedicated facility in Wijchen, the Netherlands.