Automated packaging for a positive Customer Experience

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Packaging is an important component of the online customer experience, yet many shippers discount this final supply chain step. As the first physical touch point a customer has after purchasing online, packaging often leaves a lasting impression, be it good or bad.

The online shopping boom comes with an Increase in customer expectations as companies compete for their business. While customers enjoy convenient, online ordering and free speedy delivery, many also expect shippers to act responsibly when it comes to packaging. A quick browse through social media will showcase the  disappointment customers opening oversized packages with loads of air pillows, bubble wrap and paper. So how do retailers offer the conveniences consumers demand while reducing costs and their carbon footprint? The answer: automate the packing and shipping process.

The technology now exists to create fit-to-size boxes for every order. Typically, these machines offer reductions in shipped volumes of up to 50 per cent. The CVP Impack and CVP Everest fit-to-size automated packaging systems from Quadient use 3D scanning technology to size, construct, weigh and label each individual order – whether of individual or multiple items. With a cycle time as short as three seconds the CVP Everest can do the work of up to 20 packing stations – constructing up to 1,100 fit-to-size boxes per hour. 

Using a CVP Automated Packaging Solution ensures every order is packed in the smallest parcel needed for an eco-friendly impression, the lowest possible shipping cost, and several options for a branded experience.

If you are looking to increase efficiencies and improve the customer experience, download the free whitepaper at Packaging by Quadient to get started.

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