Thursday 27th Oct 2016 - Logistics Manager

Asda relaunches non-food home shopping with HDN


Asda has signed a long-term contract with Home Delivery Network after relaunching its non-food home shopping proposition.

The retailer, which is owned by Wal-Mart, allows customers to order online or in store for delivery to home or collection from stores.

As part of the service provided by HDN, Asda customers opting for delivery at home will now be able to nominate their delivery date, with Saturday delivery included as a standard option.

Douglas Gurr, executive director of strategy for Asda, said: “This new service will provide our customers with the convenience of having products delivered either to store or to home on a day that suits them and their busy lives.

“We are delighted that HDN can support our deliver to store service as well as offer a Monday to Saturday home delivery service.”

Home Retail Group renews HDN contract

Elsewhere, Home Retail Group, which owns Argos and Homebase, has renewed its contract with HDN.

As part of the new contract, HDN has developed an SMS-based customer pre-advice service providing an estimated time of delivery.
Brian McCarthy, home delivery director at Home Retail Group, said: “Improved customer services, enabling the customer to see and control their order, is key to a great customer experience.  HDN has demonstrated leadership in enhancing the customer journey whilst recognising the importance of maintaining a competitive cost base.”