DPD and Interlink have launched a system for giving customers a one hour window for their home deliveries.
Home shoppers who buy from retailers shipping with DPD or Interlink can receive a free SMS or email giving them a precise one hour window in which the driver will arrive.
If the recipient of the SMS knows that they won’t be in to sign for the package, they can text back and arrange for the company to deliver on a more convenient date – from a choice of the next three days. GeoPost, parent of DPD and Interlink, has invested £2m over the past two years developing the technology needed for the one hour delivery window.
A recent survey by pollster Opinion Matters which found that of 1,369 adults, 82 per cent find it “frustrating” or “very frustrating” to wait at home for a delivery, not knowing when it will arrive; and 80 per cent have had to go to a parcel depot or Royal Mail office in the last 12 months to collect a parcel.
GeoPost UK chief executive Dwain McDonald said: “Our new service means more “right first time” deliveries which will also produce environmental benefits in the shape of fewer return journeys to attempt delivery, reduced fuel consumption and lower carbon emissions.”