Halfords has launched a Free Delivery to Store service which allows customers to order goods online and collect from a local store with no additional delivery costs.
The service runs through MetaPack software and uses the existing Supplier Direct function. Each morning order data is imported from SAP to MetaPack.
The suppliers can then log on to MetaPack via the internet and see all of their Halfords orders as pre-allocated consignments. MetaPack then prints the carrier labels for them and sends the carrier the collection notices. From this point onwards it becomes a “Halfords delivery” and the Supplier customer services team can gain full visibility.
Halfords now offers four delivery services; Free Delivery to Store, Reserve and Collect, Text and Reserve and Home Delivery, all of which are managed through MetaPack.
Halfords has a new Coventry based distribution centre opening in July, which will also be equipped with MetaPack Delivery Management software and this will ensure stock is efficiently delivered to all of Halfords 467 stores throughout the United Kingdom and the Republic of Ireland.
Jon Asbury, multi channel development manager, said: “In a time where customer loyalty and repeat business is crucial, it’s a retailer’s job to ensure they stand out from their competitors and offer services and savings wherever they can. MetaPack truly is a revolutionary concept. It has grown with our operation and has allowed us to offer a wider product range to our customers as well as visibility of all our orders thus enhancing our customer service.”