Saturday 10th Dec 2016 - Logistics Manager

Toyota launches chat line

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Toyota has launched a service that enables customers to chat directly to a team member online.

The Chat Centre, which is accessible from the UK corporate website (www.toyota-forklifts.co.uk), is available during standard working hours and offers visitors to the site three options of making contact with Toyota: chat, email and telephone.

Operations director Tony Wallis said: “Some enquiries are more urgent than others and need a more immediate response than an email can deliver, not everyone likes to make enquiries by phone. Our new Chat Centre gives website visitors the chance to make immediate contact with a member of the Toyota team, just like a phone call but at their own leisure while using the computer.”