Hermes says a large number of retailers have signed up to its free app which allows online shoppers to access real-time updates about the status of their Hermes deliveries on a smartphone or tablet
The Hermes Parcel Manager app allows consumers to track parcels from the company’s hub up to the point of delivery. It also provides push notifications.
The app is compatible with iOS and Android devices and is dual branded with each individual retailer.
Carole Woodhead, CEO of Hermes, said: “Our recent International research revealed that more than twice as many Brits are using smartphones and tablets to buy products online than the French and the Germans. As people are using these devices more often, we wanted to create an app that provides increased visibility, reduces inbound enquiries for retailers and improves the first time delivery rate, which is critical as Christmas fast approaches.”