DHL Freight has introduced Active Tracing, a unified information system designed to allow customers to track shipments across Europe.
Customers can now receive up to 30 status updates from pick-up to delivery. This information can be accessed remotely via iPhone and Android apps, designed especially for small and medium-sized businesses.
Customers can also look up shipping histories for the past six months and create personalised reports.
Henning Goldmann, chief information officer of DHL Freight, said: “This represents a significant benefit mainly for companies who transport time-sensitive, temperature-controlled or premium goods such as in the technology and pharmaceutical sectors.
“With the Active Tracing apps we also respond to an ever increasing need for mobile and flexible services – taking the customer experience with our track and trace service to the next level of convenience and thereby simplifying their lives.”
