The Fork Lift Truck Association has produced a booklet defining “fair wear and tear” for when a truck is returned at the end of a rental period.
The booklet uses real-world examples to illustrate the types of damage which are unacceptable, such as damaged tyres, torn canopies and buckled backrests. It is designed to help customers and dealers reach amicable agreements, but the guide also advises on next steps in case of end-of-contract disputes.
FLTA chief executive David Ellison said: “We are all aware of what is expected when we hire or lease cars. We’re aware – right down to returning it with a full tank of fuel – of any costs which will need to be paid.
“There is a great deal of confusion, however, over what is expected at the end of a fork lift truck contract. There is a temptation to think that a fork lift truck is just a lump of steel which is immune to bumps and bangs.
“Certainly, it is designed as a workhorse and will take a bit more punishment than a family saloon. But if it does get damaged, it can cost a lot more than you would imagine.”