Tuesday 27th Sep 2016 - Logistics Manager

Hermes offers Christmas money-back guarantee

Hermes is to offer a money back delivery guarantee this Christmas – the third year that it has done so.

Under the scheme, Hermes guarantees that all online purchases will be delivered before Christmas Day.

Martijn de Lange, Hermes

Martijn de Lange, Hermes

The terms of the commitment apply to each parcel that enters the Hermes network, with a UK mainland address, by 23.59 on 21st December. It guarantees that a minimum of one delivery attempt will be made to ensure purchases are received in time for Christmas, otherwise Hermes will refund the delivery charge.

Martijn De Lange, chief operating officer at Hermes, said: “During the last peak season we processed 24.4 million parcels, which was up 15 per cent on 2013, and we expect that number to rise again this year.

“We will once again make a guaranteed commitment to retailers to ensure their customers receive their presents in time for Christmas. Along with this promise, we have continued to significantly invest in our network and infrastructure to help retailers enjoy their most prosperous peak season to date.”