Shutl’s ‘Click and Don’t Collect’ service, which enables customers to change a click and collect order to a delivery service, has seen increased demand.
According to the same day delivery company, after being reminded that their purchases had been uncollected for six days, 33 per cent of River Island customers arranged for a delivery instead of returning the item, or going to collect it.
The Shutl service is supplied to both Ebay and River Island.
“Retailers like eBay are recognising that offering additional services which will make a customer’s life easier will be key in securing loyalty and competitor differentiation,” said Jason Tavaria, head of direct at Shutl. “The success of click & don’t collect in conjunction with the already well established click & collect service shows that shoppers welcome an alternative option which ensures that they can still receive their parcels, despite what day-to-day life might throw in the way.”