Hermes UK is to spend £100m expanding its warehousing capacity, as well as recruiting 10,500 new employees, to deal with the demand for e-commerce created by lockdown.
The Yorkshire-based parcels specialist has already spent some £30 million so far this year, opening an additional 90 new sub depots as well as acquiring vehicles and customer service technology.
Hermes said it would spend the money to “strengthen [its] infrastructure” and enable it to handle its predicted parcels volumes of 3.5 million items each day during the Black Friday and Christmas period – almost double the volume it handled last year.
The express parcel carrier is to recruit for 1,500 full-time staff, and a further 9,000 self-employed couriers across the UK.
Chief executive Martijn de Lange said: “The pandemic has expedited the already phenomenal growth of online shopping and we see no sign of this changing.”