Exemplary customer service is central to supply chain excellence, and this Award certainly offered a fine selection of initiatives aimed at driving up customer satisfaction levels.
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As may have been expected, the Logistics & Fulfilment category received a great number of entries again this year – and hence, the shortlist was long, making the judges’ task that much harder.
The second of the Innovation categories considered the wider, more strategic, supply chain innovations that have been deployed to best effect.
Innovation is always a difficult category for the judges – mainly because it’s difficult to determine what an innovative step is, exactly, as opposed to the application of known technology or methods.
The Individual Contribution Award is unique in that the winner is chosen by a vote of the readers of Supply Chain Standard.
Lancashire-based discount specialist B&M Retail has bought Rockpoint’s 618,839 sq ft The Vault facility at Liverpool International Business Park.
The Team of the Year can come from any area of supply chain and this year the judges chose to shortlist four outstanding entries: British Sky Broadcasting, Belron, Carlsberg UK in partnership with Gist; and Procter & Gamble.
An expert and efficient ‘solution’ to help cut costs should be a priority.
As always the Consumer &Retail category drew plenty of entries, but when it came to selecting for the shortlist four stood out from the rest.
Americana International, which owns the Bench clothing brand, has chosen Clipper Logistics to run its UK warehousing and transport operations.
