The second day of the Omni-Channel Conference will be taking place today at the Grand Connaught Rooms in Central London.…
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Edward Osborne, head of the customer delivery model and direct to customer operations at John Lewis, will look at the…
The Post Office has been adapting to meet the challenge of online retail. How it has gone about that is…
Mark Lawrence, operations & service director for Collect+, the store-based parcel service, will answer the question: Who is the future…
The struggles and challenges faced in peak seasons will come under scrutiny from Justin Ferguson, logistics director at Buy It…
Is returns prevention manageable? That is the question that Alistair Sercombe, head of returns at Debenhams, will be answering at…
How do you align organisations to improve on their data literacy to deliver a breakthrough commercial success? That is the…
The Omni Channel Conference will provide an in-depth look into the day-to-day running of a large National Distribution Centre; the…
A global survey has found that running store and online operations separately can impact retailer profitability, as well as hinder…
The growth of multi-channel operations has increased the level of labour intensive operations for many companies. But workforce management systems…