Successful strategies for returns

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Is returns prevention manageable? That is the question that Alistair Sercombe, head of returns at Debenhams, will be answering at the Omni-Channel Conference later this month.

Sercombe will look at how data insight about customers and products can help identify the root causes of returns, and lead to targeted prevention initiatives. He will look at who should take ownership of damaged or un-saleable product, as well as analyse the risks of managing returns and identify what is viewed as a risk.

An efficient returns system can show huge benefits for retailers. Anthony Baldwin, head of returns for Shop Direct, will look at the reasons behind this and the cost savings that can be achieve from reverse logistics.

And Gary Winter, business development director at UTL, will explore the benefits of having a one stop shop for reverse logistics, testing and refurbishment in an environment where product lifecycle is tightening.

Workshop Partner: UTL

UTL, a Unipart Group company, is the leading provider of logistics, field services and repair solutions to the mobile, media, consumer and utilities sectors. We provide anaward-winning range of services including Logistics, eFulfilment, Reverse Logistics, Customer Services, Repair & Repair Avoidance and Field & Fleet Services. We think differently. We encourage a culture of innovation at all levels of our organisation.


Exhibition and Meeting Partner: Black Pepper

Black Pepper Software is a leading onshore software development house based in Royal Leamington Spa. Our expertise in agile software scoping, design and development has helped organisations including Bravissimo, Wolseley, Jaguar Land Rover and Thomas Cook. From our permanent compliment of 35 full time software developers and trusted contractors, we provide seasoned UK based scrum teams to augment and support clients’ in house development teams.


When and where:

Wednesday 28th September 2016

Thursday 29th September 2016

Grand Connaught Rooms, Great Queen Street London, WC2B 5DA

Full details at:

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