Omni-Channel Conference continues today

LinkedIn +

The second day of the Omni-Channel Conference will be taking place today at the Grand Connaught Rooms in Central London. Senior figures from retail and beyond will gather for the annual event to discuss the issues key to the future of the industry.

Omni-Channel ConferenceThis includes Ricky Wilson, head of operations for M&, who will be looking at ways to improve the end-to-end process of multi-channel. He will explore how Marks and Spencer have built the right infrastructure to meet its customers’ needs both online and offline.

Andrew Mann, vice president of insight and CRM at Asda, will identify how to align organisations to improve on their data literacy in order to deliver breakthrough commercial successes.

Debenhams’ Alistair Sercombe, who is head of returns for the company, will answer the question: Is returns prevention manageable? He will delve into returns prevention using data insights from consumers and products.

Returns will also be the focus of Shop Direct’s Anthony Baldwin, head of returns, who will look at how reverse logistics can be beneficial to retailers.

The event will close with a detailed look at how a John Lewis national distribution centre is run. Neil Gibbens, general manager of planning central operations at the retailer will look at the positives, negatives and the lessons learned from peak seasons.

Workshop Partner: UTL

UTL, a Unipart Group company, is the leading provider of logistics, field services and repair solutions to the mobile, media, consumer and utilities sectors. We provide anaward-winning range of services including Logistics, eFulfilment, Reverse Logistics, Customer Services, Repair & Repair Avoidance and Field & Fleet Services. We think differently. We encourage a culture of innovation at all levels of our organisation.


Exhibition and Meeting Partner: Black Pepper

Black Pepper Software is a leading onshore software development house based in Royal Leamington Spa. Our expertise in agile software scoping, design and development has helped organisations including Bravissimo, Wolseley, Jaguar Land Rover and Thomas Cook. From our permanent compliment of 35 full time software developers and trusted contractors, we provide seasoned UK based scrum teams to augment and support clients’ in house development teams.


When and where:

Wednesday 28th September 2016

Thursday 29th September 2016

Grand Connaught Rooms, Great Queen Street London, WC2B 5DA

Full details at:

Share this story: