Drop shipping under scrutiny

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Edward Osborne, head of the customer delivery model and direct to customer operations at John Lewis, will look at the issues involved in drop shipping, giving a detailed overview of how John Lewis operates its drop shipping while maintaining customer fulfilment, when he speaks at the Omni-Channel Conference later this month.


He will discuss the advantages of using drop ship deliveries over the established methods of fulfilment. He will also explore the best ways to maintain a good relationship with manufacturers, retailers and wholesalers.

Osborne has worked as the head of the customer delivery model and direct to customer operations for the past year within the John Lewis Partnership. Prior to this, he was the head of dropship operations within general merchandise online at Tesco Direct for four years.

Workshop Partner: UTL

UTL, a Unipart Group company, is the leading provider of logistics, field services and repair solutions to the mobile, media, consumer and utilities sectors. We provide anaward-winning range of services including Logistics, eFulfilment, Reverse Logistics, Customer Services, Repair & Repair Avoidance and Field & Fleet Services. We think differently. We encourage a culture of innovation at all levels of our organisation.

W: https://utl.co.uk

Exhibition and Meeting Partner: Black Pepper

Black Pepper Software is a leading onshore software development house based in Royal Leamington Spa. Our expertise in agile software scoping, design and development has helped organisations including Bravissimo, Wolseley, Jaguar Land Rover and Thomas Cook. From our permanent compliment of 35 full time software developers and trusted contractors, we provide seasoned UK based scrum teams to augment and support clients’ in house development teams.

W: http://www.blackpepper.co.uk/

When and where:

Wednesday 28th September 2016

Thursday 29th September 2016

Grand Connaught Rooms, Great Queen Street London, WC2B 5DA

Full details at: www.omnichannelconference.co.uk

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