Peak challenges

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The struggles and challenges faced in peak seasons will come under scrutiny from Justin Ferguson, logistics director at Buy It Direct, when he speaks at the Omni-Channel Conference later this month.

Buy It Direct is a fast-growing e-commerce business with an annual turnover of £150m. In this role Ferguson has main board responsibility for logistics operations, operational development and strategy. Previously he has worked for Hermes with a senior operational role working within the parcel operation. He will be looking at demand forecasting and planning to ensure a smoother peak season and improved delivery lead times, as well as how to gain a better understanding of how multi-channel is managed with the challenge to satisfy the customers’ need for convenience.

Ferguson will be joined in a panel discussion on how to manage the peak season effectively and efficiently by Guy Meisl, supply chain director of Deckers Outdoor, and Alex Mead, chief customer officer of

Meisl has overseen changes in almost every part of the Deckers business, from UK 3PL moves and new European freight forwarders to supporting the US automated warehouse in California and identifying logistics partners in Canada.

Workshop Partner: UTL

UTL, a Unipart Group company, is the leading provider of logistics, field services and repair solutions to the mobile, media, consumer and utilities sectors. We provide anaward-winning range of services including Logistics, eFulfilment, Reverse Logistics, Customer Services, Repair & Repair Avoidance and Field & Fleet Services. We think differently. We encourage a culture of innovation at all levels of our organisation.


Exhibition and Meeting Partner: Black Pepper

Black Pepper Software is a leading onshore software development house based in Royal Leamington Spa. Our expertise in agile software scoping, design and development has helped organisations including Bravissimo, Wolseley, Jaguar Land Rover and Thomas Cook. From our permanent compliment of 35 full time software developers and trusted contractors, we provide seasoned UK based scrum teams to augment and support clients’ in house development teams.


When and where:

Wednesday 28th September 2016

Thursday 29th September 2016

Grand Connaught Rooms, Great Queen Street London, WC2B 5DA

Full details at:

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