L’Oréal cuts errors with voice

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L’Oréal is rolling out a combined voice technology and barcoding system from auto-ID specialist Zetes.

The system, which has been integrated with SAP, is based on Zetes’ 3iV Crystal, and will be added to L’Oréal’s existing voice application to help boost order accuracy in its warehouses.

Wendy Doucet, preparation/dispatch manager, L’Oréal, said: “To improve our performance and facilitate the work of our employees, we had decided in 2006, to implement a solution based on voice technology that can also be combined with other data entry and audit systems.

“The results were visible as soon as the solution was up and running. We recorded a sharp reduction in the number of errors in the preparation of orders.”


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