Case Study: Packing in the deliveries:
Cliffe Industrial Packaging has outsourced 60 per cent of its distribution requirement to Palletline to meet its target of delivering to customers across the country within 24 hours.
Through member company Browns Distribution the packaging firm is now able to guarantee overnight deliveries.
Cliffe Industrial Packaging recently consolidated activities to a single manufacturing facility located adjacent to the distribution division on the Browns site and now has more than £1 million of finished goods at its warehouse.
As all production and distribution is handled from a single site, Browns Distribution is now able to offer container destuffing and pick and pack, in addition to nationwide delivery via Palletline.
“Fundamentally, achieving excellence in customer service is paramount for us as a business. Our philosophy is based around the concept that if it can be done, we’ll find a way to do it,” says Phil Dawber of Cliffe Industrial Packaging. “Our customers rely on our ability to get product delivered quickly and reliably.”
Palletline recently invested in a number of IT systems, including track and trace, digital signature capture and online POD access, to improve visibility and provide a better service.