Looking after customers now the priority

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More than 58 per cent of supply chain managers say their main business driver for 2010 is meeting customer requirements, according to a survey by Capgemini Consulting.

The report, Supply Chain Agenda 2010, says that the economic downturn is no longer the most important business driver and is now surpassed by economic recovery in the list of top business drivers for 2010.

The study of 300 companies across Europe, US, Asia-pacific and Latin America found that more than half of the participating companies indicate they will start up or continue with operational excellence / LEAN.

Centralisation of supply chain functions was another theme with 37 per cent of the participating companies plan to centralise supply chain organisational functions

With a 16 per cent increase, sustainability is the second most important business driver for 2010. However this has not yet directly translated into a significant increase in supply chain sustainability projects.

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