Trunk call for Cable and Wireless

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Telecoms group Cable & Wireless Worldwide called in Evolution Time Critical to deliver critical components to prevent disruption to the Middle Eastern trading operations of a major international bank.

It made the call late one Sunday evening giving the emergency logistics specialist three and a half hours to deliver a high value electronic component from Livingston to London so that engineers could make a repair before their 3:30 am deadline, ensuring trading continued unaffected. Having received the call late one Sunday evening, Evolution ensured the component arrived in the City of London before 3:00 am.

C&W customer service director Mike Barnard said: “Our networks have built-in resiliency, allowing us to re-route traffic across alternative paths in the event that external incidents such as fire, flood and extreme weather causes damage. If the repair involves the replacement of a rare part, we enlist the support of Evolution Time Critical so our engineers can be certain of receiving the urgently required component at any time of night or day under very tight timescales.”

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