Royal Mail promises service innovation with cloud computing

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Royal Mail is going down the cloud computing route with the aim of transforming its online services, reducing web site IT costs and supporting diversification into new web-based business opportunities.

It has awarded Capgemini UK a six year contract to provide IT support for the initiative.

Royal Mail is likely to expand services for personal and small to medium business customers, as well as innovative parcel delivery services to meet the demands of online shopping.

‘Once the migration is complete, we will be paying for the IT we need as and when we need it, so that we can for the first time bring our IT costs firmly in line with revenues. Capgemini’s services integrator and ecosystem model can also provide access via a single point of contact to a wide range of reliable and pre-vetted IT providers, services and facilities” said Stuart Curley, Royal Mail’s chief technology architect.

The contract will cover use of Capgemini’s Infostructure Transformation Services (ITS) and Capgemini Immediate, its cloud computing solution. ITS is a global service line which enables clients to address the fundamental design, build and running of their informational structure. Capgemini Immediate enables an ‘ecosystem’ of third party IT suppliers to provide services seamlessly within the overall solution, with Capgemini acting as services integrator and prime contractor.



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