DHL in mobile phone repair and return scheme

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Regenersis, the mobile phone repair and recycling specialist, has joined forces with DHL Supply Chain in a four year multi-million pound deal to offer a rapid repair and return service.

The operation will be based at DHL’s Normanton site. Regenersis will provide the expert repair and refurbishment of mobile devices, as well as the systems to drive down service costs. It will make use of DHL’s expertise in reverse logistics to  reduce inventory levels.

The aim is to provide a one-stop service with end-to-end pre and after-sales services to technology clients – enabling inventory sharing, assembly and kitting, screening and repair, and call centre services – covering both avoidance of returns and retail support.

Gary Stokes, chief executive  of Regenersis, said: “By combining our complementary expertise we are creating a new service model for the industry that will benefit our clients and the service experience of the consumer alike.  As we move forward together, we intend to offer this enhanced service to a broader customer base both in the UK and internationally.”

Regenersis focuses on products such as mobile phones, MP3/4 players, PDAs, laptops and notebooks, satellite navigation systems, set top boxes, monitors and screens. We also support products that are as technically challenging and security-sensitive as ATMs, Chip and Pin terminals and cash recycling equipment.

It offers in-warranty repair services for major equipment manufacturers  as well as end-of-life services to clients including major European mobile network operators. These services include the replacement of equipment in the event of damage, loss or theft as well as the remarketing and recycling of redundant equipment.

Charles Stewardson, vice president and business director at DHL Supply Chain said: “By combining our proven reverse logistics solutions with the tried and tested technical capabilities of Regenersis in a single facility, we can deliver best in class after-sales support to the mobile sector – improving customer satisfaction and retention for the mobile industry.”

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