Equipment rental firm Speedy Hire has moved to electronic proof of delivery with a Codegate system that also includes satellite navigation and real-time tracking.
The software runs on Motorola MC55 rugged mobile computers, delivering imaging capability for signature capture to confirm deliveries, GPS and GPRS connectivity which enables a trace facility for customers via a web based extranet.
It is based on Codegate’s mobileworker product which can be configured specifically for logistics companies. It was piloted with 52 drivers in 16 Speedy locations over a four month period. A full roll out began in November.
James Fleming, group IT director at Speedy said: “We are confident that once the integrated mobility solution from Codegate has been fully rolled out it will deliver numerous business benefits which will include: improved customer service through the quick resolution of customer queries, a reduced number of customer calls to our Shared Service Centre, customers will be able to monitor their accounts via the ‘My Speedy’ extranet, the ability to quickly and easily direct drivers to customers who require urgent deliveries or offhires, and reduced admin time as paper based PODs will no longer need to be scanned.”