DHL Supply Chain has launched an order tracking system which gives its consumer sector customers end-to-end visibility at individual line level.
The live order tracking system is web based, and provides real time detail about an order by consolidating event information from multiple systems such as GPS tracking.
This allows both DHL and the customer to see what’s happening with every product SKU at any stage of the logistics process, from order receipt, planning, picking, loading, dispatch and delivery, to confirmed receipt.
Andy Lightfoot, regional transport manager said: “Our customer service account management teams and load planners can make more effective consignment decisions for customers throughout the day.
“It also allows for better load planning, helps reduce empty running miles and has already made a significant impact on operational efficiencies in the time it has saved on phone calls, thanks to the improved visibility of the fleet.