Waitrose delivery boost from printing system

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Waitrose is to extend the use of an Episys in-branch printing system following completion of a trial which highlighted improvements to the delivery regime.

The retailer wanted to compare the process of delivering the daily ticket batches electronically for printing locally in branch to the current process, where tickets are printed centrally within the head office print room at Bracknell and then shipped overnight via the Waitrose distribution network to the branches.

The Byers Road branch in Glasgow was chosen for the trial as it is one of the furthest Waitrose branches from Bracknell. Branches that far away present a challenge for the existing process as the time window for ticket production is reduced as the lorries have to leave earlier to arrive in Glasgow in time for trading.

David Andrews, head of commercial operations at Waitrose, said, “This project has been a great success, and we are now extending the programme to our five new branches in the Channel Islands.

“Episys have worked closely with us to make sure the solution works in a multi-branch environment, and we’re delighted with how the solution is supporting our business, making it possible for us to extend our trading footprint.”


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