BMW has signed a three year contract with DHL Supply Chain to increase dealership deliveries in Scotland and Northern England.
BMW is expanding the use of Dealer Metro Distribution Centres (DMDCs) to enable dealerships to order and receive multiple deliveries in urban locations with parts shipped within two to three hours of ordering, improving convenience to both the customer and BMW.
Previously dealerships only received once-nightly deliveries, and as a consequence the customer would need to revisit the dealership if the parts were not available. The new concept reduces dealership inventory levels and increases the number of BMWs that can be repaired with just a single visit.
DHL will provide warehouse services at its shared-user Bellshill location in Scotland, including receipt, put-away, picking and dispatching of automotive components and fast moving spare parts for the Scottish aftermarket.
A total of 18 BMW dealerships in Scotland and Northern England will receive regular deliveries up to three times a day, in addition to their through-the-night service. This allows greater flexibility for processing repair orders and a shorter wait time for customers.
DHL is also assisting BMW in managing the DMDC concept in other territories, including Belgium, Germany, Switzerland, Spain, Portugal, and the USA.