House of Fraser has chosen Norbert Dentressangle to manage its 510,000 sq ft e-fulfilment centre at Milton Keynes.
Under the five year contract Dentressangle will be responsible for the receipt of goods from House of Fraser’s national distribution centre, concession suppliers and inter-store transfers, order picking, marshalling, packing, despatch and returns management.
The operation currently involves the handling of more than 140,000 SKUs and several million items ordered per annum. The operator will also be responsible for the collating, picking and packing of orders for House of Fraser’s wedding gift list service. The 24/7/364 operation employs a core workforce in excess of 200 colleagues.
House of Fraser has annual sales of £1.3bn and has 62 stores as well as its web service. It was the first UK retailer to open stores specifically for click-and-collect operations in 2011, reflecting the growing demand from customers for more flexible shopping choices.
Supply chain director Mark Holland said: “I am very excited at the prospect of working with the team at Norbert Dentressangle to ensure that we have the platform to support the exciting growth plans House of Fraser has for its multi-channel offer.”