New Look home delivery win for Hermes

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Clothing retailer New Look has awarded a multi-million pound five-year contract to Hermes to provide home deliveries for orders placed via its web site.

Hermes will deliver more than three million parcels each year to households across the UK.

Daily collections of parcels will be made from New Looks third-party fulfilment house in Lichfield, Staffordshire and transported to the Hermes hub at Nuneaton.

Orders will then be distributed to more than 7,500 of its lifestyle couriers, via the company’s regional depot network, for onward delivery to customers.

The contract was previously held by Yodel.

Pat Lee, group operations director at New Look said: “Last year over 365 million customers visited New Look either online or at our stores and we are now the market leader in value clothing and accessories.

“In order to facilitate and continue our successful ecommerce growth it was vital that we selected a partner that we could work closely with to maximise first time delivery rates and ensure service quality.”

Jon Tobbell, commercial director of Hermes said: “This long term commitment from New Look recognises our ability to provide an effective home delivery service for leading online, catalogue and high street retailers. Our courier network approach offers an unrivalled solution that combines quality doorstep delivery, with a friendly and local service.”


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