Un-successful first-time, on-time deliveries, and a lack of real-time information is still frustrating consumers, and affecting future purchasing decisions, according to a recent UK Consumer Home Delivery Review – 2012 from Interactive Media in Retail Group.
77 per cent of respondents to the IMRG Review, stated that their delivery experience affects their future purchasing decisions.
The research also found that consumers want to specify time slots for delivery, and that although enterprise mobility solutions capture all the data that consumers want, it is not always passed to the consumer.
The research was supported by Blackbay. Chief executive Nigel Doust said: “Today’s enterprise mobility solutions capture the information consumers are demanding, but not all carriers are using it and making it available to e-retailers so that they can pass it to their customers.”